Feature Requests - Web Help Desk (WHD) - THWACK

Web Help Desk (WHD)

Feature Requests

Newest Feature Requests

Add a Reject Button on the Change Advisory Board to allow Web Help Desk to become compliant with ITIL process in terms of overall Change Management.

Davec77
- Open for Voting on 16 Feb 2023
- 0 Comments
- 16 Feb 2023 12:04 PM
Drag/Drop and/or Copy/Paste pictures and other files into the ticket.

josharm35
- Open for Voting on 8 Feb 2023
- 1 Comment
- 8 Feb 2023 7:29 PM
View Techs last login activity / history in WHD

anonymous13
- Open for Voting on 2 Feb 2023
- 0 Comments
- 2 Feb 2023 2:07 PM
Allow Client Admins to search Ticket History for an Asset number

michellem812
- Open for Voting on 19 Jan 2023
- 0 Comments
- 19 Jan 2023 2:04 PM
Enable Multiple IP Connections for Email Server Hostname Round Robin DNS (for both incoming and outgoing mail accounts)

mikeccm
- Open for Voting on 13 Jan 2023
- 0 Comments
- 13 Jan 2023 8:48 PM

Top Voted Feature Requests

Web help desk - Calendar

FormerIdeaCreator
- Open for Voting on 20 Feb 2020
- 16 Comments
- 6 Apr 2013 8:08 PM
Administrator account that does not use up a tech license

FormerIdeaCreator
- Open for Voting on 20 Feb 2020
- 11 Comments
- 29 May 2013 10:18 PM
On-Demand Approval Process

FormerIdeaCreator
- Open for Voting on 20 Feb 2020
- 17 Comments
- 3 Mar 2013 7:48 PM
Live Chat Capability

FormerIdeaCreator
- Open for Voting on 20 Feb 2020
- 19 Comments
- 3 Mar 2013 7:22 PM
Custom Field Logic

FormerIdeaCreator
- What We're Working On on 20 Feb 2020
- 30 Comments
- 3 Mar 2013 7:33 PM

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