When using Web Help Desk (WHD), email options allows the 'Tech' email layout to be adjusted so that the 'Recipients' section is at or near the top. This is not adjustable with the 'Client' email layout options. Unfortunately, because clients don't scroll down the bottom of the email, they do not see who has received a copy of the email message causing a lot of confusion and unnecessary forwarding of the message to others.
I would greatly appreciate the option to put the Recipient Section at or near the top of client emails to reduce this confusion and frustration our end users (as well as us) are experiencing.
