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Web help desk - Calendar

As the Applications Administrator for SIL International's Web Help Desk I have request for an extension of the features in the WHD Calendar.

1. When a Tech puts a ticket on the calendar is usually so that they can handle the problem later, sometimes weeks later.  We really need the calendar to popup reminders of tickets on the calendar for that day.   Most techs do not check their WHD calendar on a daily bases.   They need the reminder.  Maybe like the Messages icon shows that there is something to be handled.

2. Connecting the WHD calendar to an outside calendar system is great!  But we need to connect to more than just MS Outlook.  Many of the techs use Google Calendar, or other public domain calendar systems.

FormerIdeaCreator
Parents

  • I'd like to know more about this so I see two requests here:

    1) Notification for scheduled tickets. Notification can be via email / messages / UI. Anything else guys you would need from such notifications?

    2) Native integration with different calendars.

    Anything else guys?

Comment

  • I'd like to know more about this so I see two requests here:

    1) Notification for scheduled tickets. Notification can be via email / messages / UI. Anything else guys you would need from such notifications?

    2) Native integration with different calendars.

    Anything else guys?

Children
  • FormerMember
    FormerMember in reply to peter.kruty

    Our techs would like to use the calendar system in WHD to schedule future

    ticket action. For instance: Tech is notified that an employee is

    retiring as of the end of the month. The tech wants to put a reminder to

    work on the employee account termination at the end of the next months.

    The on that day a reminder should pop up on the techs screen to say that it

    is time to work on this ticket and close it out. There are several other

    situations like this in our shop where a ticket is issued that requires

    both immediate and future attention.

    Most of our ticket DO NOT use Outlook for their calendaring. Most use

    Google. Some use Thunderbird. We would like the sync feature to work

    with calendar systems besides Microsoft Outlook.

    Greg Della-Croce

    Skype: gdellacroce55

    Cell: 407-408-2572

    Greg_Della-Croce@sil.org

    *God is LOVE from crèche to cross *

    On Tue, Mar 10, 2015 at 11:23 AM, Peter Krutý <

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