View count for FAQ

This idea is have a view counter as a column under the FAQ screen that would show total number of views per FAQ, it could help in comparing total views to total number of votes to total number of ratings to see if documentation is effective.

I had previously opened a ticket on this with Case #416001 - "Times FAQ has been viewed"

typhoon87

percyplant over 1 year ago in reply to henazo

Also by who/what/how:
E.g. Public / Company / Location / Department / Clients/Techs / Tech Group / Request Type etc - it's good to know your audience
Available as report would be good too, so we could do date ranges etc
Might want to also add 'was this FAQ helpful?' question for feed back at the bottom of each FAQ
Chris
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henazo over 7 years ago

That's a great idea. Frequently I find that users have no idea of all the helpful information I add into the FAQs.
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