Cannot believe this is not part of the program already. We only have 3 techs but what if tech 1 is off, then after that tech 2 is off, but overlapping them is their manager who is off and therefore cannot set the on/off vacation manually? Makes a joke of the auto-rules/assignment process in the first instance - more damaging is the fact tickets can be wrongly allocated. Would have thought an on/off schedule would be a default feature?
Cannot believe this is not part of the program already. We only have 3 techs but what if tech 1 is off, then after that tech 2 is off, but overlapping them is their manager who is off and therefore cannot set the on/off vacation manually? Makes a joke of the auto-rules/assignment process in the first instance - more damaging is the fact tickets can be wrongly allocated. Would have thought an on/off schedule would be a default feature?
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