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Web Help Desk (WHD)

Feature Requests Ticket Type assigned by Request Type

Open for Voting

over 4 years ago

Ticket Type assigned by Request Type

I would love to have the ability to have the Ticket Type defined by the Request Type. This would go along way in providing more accurate reporting for us, and allow us to more accurately prioritize work. Right now everything comes through as a Service Request and you have to manually change it an Incident.

FormerIdeaCreator

Parents

ccrevest over 8 years ago

I too am unable to create an accurate report as this feature is so frequently forgotten by my techs and analysts. By somehow tying it to the Request Type would be a big help
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ccrevest over 8 years ago

I too am unable to create an accurate report as this feature is so frequently forgotten by my techs and analysts. By somehow tying it to the Request Type would be a big help
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