Presently there is no way to track the time that a ticket took from being in the Approved status to Closed status. This feature would assist us in quantifying this lag. We would like the Reports module to be enhanced to include this.
Presently there is no way to track the time that a ticket took from being in the Approved status to Closed status. This feature would assist us in quantifying this lag. We would like the Reports module to be enhanced to include this.
