Today the iPhone app only allows you to modify existing tickets, and in a very clunky manner. Often technicians are onsite to work on one problem and get stopped for multiple other things and they should be able to use their iPhone to open these tickets as well.
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I completely agree. We are going to be going live with our WHD implementation in a few weeks, and have just now gotten to look into the WHD mobile client. Its clunky for the techs, and the inability…
Please make this possible for Android, Windows Phone 8 oh and iPhone! While your at it make the iPhone work on and iPad!
Not tried using this yet but I agree with cricket83 it is a no-brainer