What We're Working On
over 1 year ago

Open ticket from Mobile App

Today the iPhone app only allows you to modify existing tickets, and in a very clunky manner.  Often technicians are onsite to work on one problem and get stopped for multiple other things and they should be able to use their iPhone to open these tickets as well.

  • It appears that this included in the 1.7 build of the IOS app (iOS App (Web Help Desk Mobile 1.7.0)  bshopp​ this status should probably be changed from WWWO to implemented?

  • I would like for this process to also include Android devices, please.

  • The items I'd like to see in the mobile app (or even the mobile interface for those non-iOS devices):

    1) Create a ticket

    2) number of "my tickets" shown on the main page actually corresponds to the number of tickets in my name, not just the updated ones (because that's what the UPDATED tab is for)

    3) number of "group tickets" shown on the main page actually corresponds to the number of tickets in the groups that I belong to not just the updated ones (because that's what the UPDATED tab is for)

    4) When searching for a ticket, be able to select a specific request type available on the server.

    5) When searching for a ticket, be able to search/select a location. When staff are out an about, if they are at one location, they can search for other tickets in that location so they can be dealt with at that time, instead of traveling back and forth

    6) Notification settings that allow me to chose what happens when a ticket is assigned to either myself or the groups I am part of - including almost a "working hours" section, so i don't get notifications for things outside of work.

    7) A "recent tickets" section as any ticket that I work on may not be assigned to me or my groups, but I've updated them in some manner.

  • lol  Solarwinds completely ignores any such request for a mobile app I am finding...  Soooooo DUMB!!!!!

  • I Agree too. Our company as a group of tech that are always on the field. We use handheld PDA with windows mobile and it's hard. We are now making a transition for ipad, but using the full website is complicated.