Open for Voting

On-Demand Approval Process

Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email sent to only the selected approver(s). This unique process would likely also require (or would benefit from) having a note or description attached to the approval process, since it would not be using the pre-defined approval processes or request types.

The implementation of this feature seems like it would be simple enough to integrate into the current applications framework, but I'm no developer so I'll try not to assume too much.

http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1906&page=1#Item_0

FormerIdeaCreator
Parents

  • Friends,

    we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you most? There are some obvious features topping the list like Ticket Approval from Technician Interface or On-Demand Approval Process, but I'd like to put it into context. What other improvements would make biggest difference for you?


    I list change management feature requests we track in the attached survey and I'd like to ask you not only rank them so we understand which are most important for you, but also please do let us know why in the comments. What problems you are not able to solve now by not having given feature and if you are how do you solve it now? How do you workaround it?

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    Thanks, Peter

    PS. Sorry about cross-posting, need more inputs!

  • in reply to peter.kruty

    So this feature request is now 5 years old. Doesn't seem to difficult to add an approval button which would then display 2 options.

    1 - type in a user name and note to send an email to the person for approval

    2 - Select a pre-defined approval group (CAB), type a note and an email would be sent to the group for approval

Comment
  • in reply to peter.kruty

    So this feature request is now 5 years old. Doesn't seem to difficult to add an approval button which would then display 2 options.

    1 - type in a user name and note to send an email to the person for approval

    2 - Select a pre-defined approval group (CAB), type a note and an email would be sent to the group for approval

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