I've seen variations of this discussed but couldn't find a feature request for it. The ability to track several ticket related tasks on one ticket would be very helpful. I realize we can create tasks but this creates separate tickets and tracking them becomes a task in itself. An idea of how to do this would be in Processes where a choice could be offered for either Approval or Task. It would be tracked in a ticket exactly the same as Approval steps but instead of the recipient having an Approve or Deny button in the email it would be Complete.
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This is a must! sub tasks are a huge part of any ticketing solution, especially in a QC workflow. Big hole in WHD! Thanks for posting!
Would be very useful, I know you can add them all to a problem ticket but when you close the problem it doesn't close all the tickets
You can make one ticket a problem ticket and then link other tickets to it as incidents which would then list the other tickets in a linked ticket section within each ticket. Parent/child relationship…