I have floated this as a Feature Request with a bit more detail that I think captures the needs expressed in the other comments.
Requested Oct 2022: Allow Clients to share tickets (multiple clients can review, track, update a ticket), e.g. a Client Team, or Client Project Manager.
To elaborate more and keep it within the realm of an individual IT request, senior executives with a technical problem may submit the IT request but then want their Admins to ensure it gets resolved. I might create the ticket at 8 PM on Friday, low priority. But by Tuesday I want to know if it is moving. I also don't want to deal with it. I want my Admin to know if it is moving, and if it isn't then he can follow-up. And if there are specific questions that need answering, he can be the liaison. But it isn't his ticket. Likewise, if my subordinates have various issues, I want to be able to quickly check them all at a glance and see where they are at - be it software installations or new email accounts etc. But I don't need to see the entire departments...
This is incredibly important to us. This is the one feature we're missing most in our environment. We are a school division, and the students often have support issues submitted via teachers, and it is very difficult to correlate. We would LOVE this feature!
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