It would be nice for a tech to be able to assign multiple clients to a single ticket.
It would be nice for a tech to be able to assign multiple clients to a single ticket.
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Top Comments
The CC mechanism works well for us in general, but we really need multiple clients to be able to view a single ticket's notes and details in the web interface. Also, it would be nice if clients could search…
This would be very useful. We often have users call in on behalf of their subordinates and want to stay up to speed as the issues are resolved. It would be nice to be able to assign both the caller and…
This would be great functionality if used in the following way: lets say a autocad goes down and 10 people call to tell you , it would be great to create 1 ticket and assoc all 10 users with it because…