Open for Voting
over 1 year ago

Force techs to change Request Type

In our previous version (Track-IT help desk), we were able to have a blank Request Type, and force the techs to update the type before saving the ticket.

Currently, Web Help Desk requires a request type when tickets are submitted via email, but it doesn't force you, and the techs don't always change the type.

Now I have 250 "Change Me" ticket request types....