A recent 'point' upgrade of Web Help Desk (v12.6) has removed the ability of Client accounts that are also Tech accounts to see all request types. This means our Techs in the Facilities group can not see the IT Requests and the Techs in the IT group can not see Facilities requests. This is very annoying and is causing us a lot of grief, and unwanted anger from all the Tech's. This was not mentioned in the release notes for 12.6 otherwise we would not have updated.
Case # - 00189333