Case Number for reference: # - 01280897
Requested Feature:
Add a text property to the ticket object used on the API that is the bbcode version of the request details.
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Additional Functionality:
POST / PUT requests can use this property to set / update the ticket in bbcode format
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Issue Information:
When accessing the WebHelpDesk API, the ticket endpoint doesn't provide the bbcode version of it's request details. It only provides the html version.
However, in the WebUI, these details are edited as bbcode.
Since notes already have bbcode versions of their text available on the API, it would make interacting with the API easier to also allow ticket details to be retrieved / updated as bbcode.
