Implemented

FAQS linked to multiple request types

Allow FAQs to be linked to multiple request types. Currently FAQs are associated to only one request type. For certain request type structures in some organizations, this does not work well. We currently have stuck with leaving the FAQs and associating them to request types that are high-level. This isn't ideal because clients will not see them as they start drilling down into the sub-request types.

http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=141&page=1#Item_0

Parents
  • This would be extremely beneficial, as clients often do not pay attention to the high level FAQs when they know their request type is several options deeper. Recreating each FAQ for each request type is not an option for us; it is simply too time-consuming.

Comment
  • This would be extremely beneficial, as clients often do not pay attention to the high level FAQs when they know their request type is several options deeper. Recreating each FAQ for each request type is not an option for us; it is simply too time-consuming.

Children
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