Implemented

FAQS linked to multiple request types

Allow FAQs to be linked to multiple request types. Currently FAQs are associated to only one request type. For certain request type structures in some organizations, this does not work well. We currently have stuck with leaving the FAQs and associating them to request types that are high-level. This isn't ideal because clients will not see them as they start drilling down into the sub-request types.

http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=141&page=1#Item_0

FormerIdeaCreator
Parents Comment Children
  • in reply to bpavlov

    It's definitely something we want to do. WWWO post is shortlist of some things we are looking at, but there are almost always changes emoticons_happy.png. We overhauled the FAQs as you said, but main goal of that was to migrate underlaying technology and we were careful not to break something by the migration. We carefully considered to do improvements as part of this migration process, but we wanted to minimize risks. Please stay tuned, this is one of the things we want to do.

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