development map

Hi rem64,

We hear your frustration and this is exactly why we provide a transparent community for customers to talk directly with our product teams.  However, it is unacceptable to attack or insult anyone for which we give you a direct line to.  SolarWinds has a strong history of listening to our customers, and WHD is no exception.  We offer a place to submit feature requests because we want to know what will make your job easier and I assure you these areas are monitored by our teams and do get implemented. You already know why we can't share specific information as you've posted it above for Peter.  Please keep your criticism constructive.

Thank you,

Danielle Higgins

Community Manager

Thanks for saying this kjette. You are right that 2 of 4 releases in last year provided many integration-related features. We wanted to use this opportunity as soon as possible and provide our existing users (not only WHD, but also users of other products like NPM, NCM or SAM) benefits of having all products in infrastructure and having them tightly integrated. As you can see in What We're Working On for Web Help Desk features we are thinking about for future are more related to developing WHD further and paying some debts from before acquisition. Part of this is also improving technological platform on which WHD is build, which is a big task spread across long-time and many releases. Stay tuned.

Hi Bob,

we had 3 releases of WHD in last year (12.0.0, 12.0.1 and 12.1.0) + one extra release for N-central integration, all contained many new features, we introduced integration with NCM, SAM and NPM in terms of Asset synchronization and Alert to Ticket creation, We introduced support for Casper 9, introduced API for Assets, Companies and Locations, we introduced new help system in settings, WMI auto-discovery, Improved auto-discovery for automated LDAP, many performance improvements and bug fixes and other features. We also introduced integration with N-central as a separate product in terms of asset synchronization, automatic ticket creation and remote connections to devices.

Thanks for posting the explanation of why we don't provide detailed timelines for our products, it is still valid and while I understand everyone would like to have firm timelines and exact details of when and what will be released, plans can and do change and I can't imagine how furious would everyone be if we promise something, you plan on that promise and we won't deliver.

Peter

Thanks, should be better now

This guy Peter is an absolute joke. How many times do we have to hear what he (or his team) is working on but he has not delivered ANYTHING in well over a year.  I agree with gdvillarreal about not renewing maintenance.  But I'm sure Peter will reply here to give us the company spin again to make us think that new features are just around the corner. Wait a minute Peter, let me post this for you:

What We're Working On list is closest we can get to what we are really working on. Things are always changing, demand for various features is changing as well as users' needs. Another reason is that as publicly traded company our financial team is also stopping us from publishing exact date (and we would like to!) thanks to complex accounting rules. I recommend to read this post from Denny: Fear and Loathing of Roadmaps: Why your PM won’t give you a date, which puts things into context and explain in details. I hope that helps.

- This is an absolute joke.