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Customizable Company Business Calendar

Although many business have a Mon-Fri work week, the observed holiday/days closed schedule can vary greatly-- i.e., some observe Veterans'/Presidents' Day and others do not. Our research/academic facility has a 6 day Winter Break each December. Currently, Web Help Desk only recognizes a global work week schedule without one-off exceptions. A simple calendar exception feature would be crucial in successfully complying with an SLA, pausing the clock ticking towards Ticket completion time when observing holidays.

FormerIdeaCreator
Parents

  • This was actually one of the few reasons we could not pursue WHD as a viable solution for our business. As a government entity, that has both civil and public safety departments, we have to be able to customize and prioritize differently than a "normal" corporation would.

Comment

  • This was actually one of the few reasons we could not pursue WHD as a viable solution for our business. As a government entity, that has both civil and public safety departments, we have to be able to customize and prioritize differently than a "normal" corporation would.

Children
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