Open for Voting
over 1 year ago

Add a built in CHAT feature to Web Help Desk

US based and International customers sometimes just need to ask a quick question.  A chat feature would allow them to do that.  Customers could click on a link on their home page to get immediate help via chat.

Top Comments

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  • You may be out of luck since there is no chat feature built in and the development required would mean they will never devote developers.  I could see the potential for your own developers to use the built in api or inject a third party chat feature into the welcome page that is shown before a client logs in.