Add a built in CHAT feature to Web Help Desk

US based and International customers sometimes just need to ask a quick question. A chat feature would allow them to do that. Customers could click on a link on their home page to get immediate help via chat.

susan_nelson

Top Comments

wluther over 6 years ago in reply to susan_nelson +1

susan_nelson
So sorry about that. I must have misread the title...
I think your idea is great, and, actually, I would want the same thing within Orion Core, or at least NPM. It would surely make things…
susan_nelson over 6 years ago in reply to henazo +1

Thank you. We do use FAQ's currently.....but a chat feature would be in addition to.....

Parents

henazo over 6 years ago

You could create FAQs and either link them to certain request types so the client sees them if that request type is chosen or set WHD to start all clients at the FAQs when they log in.
- Cancel
- Up 0 Down
- More
- Cancel

Comment

henazo over 6 years ago

You could create FAQs and either link them to certain request types so the client sees them if that request type is chosen or set WHD to start all clients at the FAQs when they log in.
- Cancel
- Up 0 Down
- More
- Cancel

Children

susan_nelson over 6 years ago in reply to henazo

Thank you. We do use FAQ's currently.....but a chat feature would be in addition to.....
- Cancel
- Up +1 Down
- More
- Cancel
henazo over 6 years ago in reply to susan_nelson

You may be out of luck since there is no chat feature built in and the development required would mean they will never devote developers. I could see the potential for your own developers to use the built in api or inject a third party chat feature into the welcome page that is shown before a client logs in.
- Cancel
- Up 0 Down
- More
- Cancel