Open for Voting
over 1 year ago

Add a built in CHAT feature to Web Help Desk

US based and International customers sometimes just need to ask a quick question.  A chat feature would allow them to do that.  Customers could click on a link on their home page to get immediate help via chat.

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Parents
  • I'm not looking to add a chat feature to the thwack community forum, I'm looking to add it to the web help desk product.

  • susan_nelson

    So sorry about that.  I must have misread the title...

    I think your idea is great, and, actually, I would want the same thing within Orion Core, or at least NPM.  It would surely make things easier to work on, being able to quickly chat with someone in regards to an alert/event/etc...

    Again, apologies for the confusion, and you have a great idea.

    I hope it gets more votes!

    -Will

Comment
  • susan_nelson

    So sorry about that.  I must have misread the title...

    I think your idea is great, and, actually, I would want the same thing within Orion Core, or at least NPM.  It would surely make things easier to work on, being able to quickly chat with someone in regards to an alert/event/etc...

    Again, apologies for the confusion, and you have a great idea.

    I hope it gets more votes!

    -Will

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