Open for Voting
over 1 year ago

Add a built in CHAT feature to Web Help Desk

US based and International customers sometimes just need to ask a quick question.  A chat feature would allow them to do that.  Customers could click on a link on their home page to get immediate help via chat.

Top Comments

Parents
  • I'm for this idea, but nothing beats talking over the phone with the user.  Chat is slow and allows for confusion, and can inadvertently generate frustration--especially when one side or the other is handling other conversations/chat sessions.

    Until Chat is made available in this product, I recommend talking with the customer over the phone if possible.  It allows that personal touch which can really make a client an advocate instead of a faceless number in a queue.

Comment
  • I'm for this idea, but nothing beats talking over the phone with the user.  Chat is slow and allows for confusion, and can inadvertently generate frustration--especially when one side or the other is handling other conversations/chat sessions.

    Until Chat is made available in this product, I recommend talking with the customer over the phone if possible.  It allows that personal touch which can really make a client an advocate instead of a faceless number in a queue.

Children
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