Feature Requests - Web Help Desk (WHD)

Web help desk - Calendar

Open for Voting on 20 Feb 2020
14 Comments

As the Applications Administrator for SIL International's Web Help Desk I have request for an extension of the features in the WHD Calendar. 1. When a Tech puts a ticket on the calendar is usually so that they can handle the problem later, sometimes...

6 Apr 2013 8:08 PM

Administrator account that does not use up a tech license

FormerIdeaCreator

Open for Voting on 20 Feb 2020
11 Comments

Just purchased Web Help Desk with 3 tech licenses. Was not told that the administrator takes up a tech license. So now we either lose a tech license or we lose administration, purchasing another tech license is not an option. Would be a good feature...

29 May 2013 10:18 PM

On-Demand Approval Process

FormerIdeaCreator

Open for Voting on 20 Feb 2020
16 Comments

Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email sent to only the selected approver(s). This unique process...

3 Mar 2013 7:48 PM

Custom Field Logic

FormerIdeaCreator

What We're Working On on 20 Feb 2020
29 Comments

It would be great to have custom fields that can be based on logic. For example, If field A is “1” then make field B and C available. Else do “do nothing” (or make field D or E available if you wanted). You get the idea. http://forums.webhelpdesk.com...

3 Mar 2013 7:33 PM

Live Chat Capability

FormerIdeaCreator

Open for Voting on 20 Feb 2020
19 Comments

Live Chat Capability Integrate live chat capability that would allow clients who are logged in WHD to initiate a chat based on the request type for their issue. This would initiate a chat with whatever tech is logged into the Web Help Desk. A couple...

3 Mar 2013 7:22 PM

Provide integration with Outlook calendar

FormerIdeaCreator

Open for Voting on 20 Feb 2020
6 Comments

When a ticket is scheduled and assigned to a tech automatically add the scheduled ticket information into Outlook as an appointment on both the techs and clients calendar.

13 Jul 2013 7:24 PM

Paste screenshot or image into ticket

jaredsk

Open for Voting on 20 Feb 2020
12 Comments

We would like users to be able to paste screenshots into a ticket. We want things to be as simple as possible for users and this would save them a couple steps when attaching screenshots.

11 Dec 2013 8:16 PM

Multiple clients on one ticket

FormerIdeaCreator

Open for Voting on 20 Feb 2020
11 Comments

It would be nice for a tech to be able to assign multiple clients to a single ticket.

13 Jun 2013 3:58 PM

Customizable Company Business Calendar

FormerIdeaCreator

Open for Voting on 20 Feb 2020
19 Comments

Although many business have a Mon-Fri work week, the observed holiday/days closed schedule can vary greatly-- i.e., some observe Veterans'/Presidents' Day and others do not. Our research/academic facility has a 6 day Winter Break each December. Currently...

8 Jul 2013 3:23 PM

Vacation calendar in Web Help Desk

optwpierce

Open for Voting on 20 Feb 2020
11 Comments

Would like to see a vacation calendar in Web Help Desk that places the Tech in vacation mode automatically.

17 Jan 2014 2:29 PM