• Web help desk - Calendar

    • Open for Voting on 20 Feb 2020
    As the Applications Administrator for SIL International's Web Help Desk I have request for an extension of the features in the WHD Calendar. 1. When a Tech puts a ticket on the calendar is usually so that they can handle the problem later, sometimes...
    • 6 Apr 2013 8:08 PM
  • Administrator account that does not use up a tech license

    • Open for Voting on 20 Feb 2020
    Just purchased Web Help Desk with 3 tech licenses. Was not told that the administrator takes up a tech license. So now we either lose a tech license or we lose administration, purchasing another tech license is not an option. Would be a good feature...
    • 29 May 2013 10:18 PM
  • On-Demand Approval Process

    • Open for Voting on 20 Feb 2020
    Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email sent to only the selected approver(s). This unique process...
    • 3 Mar 2013 7:48 PM
  • Custom Field Logic

    • What We're Working On on 20 Feb 2020
    It would be great to have custom fields that can be based on logic. For example, If field A is “1” then make field B and C available. Else do “do nothing” (or make field D or E available if you wanted). You get the idea. http://forums.webhelpdesk.com...
    • 3 Mar 2013 7:33 PM
  • Live Chat Capability

    • Open for Voting on 20 Feb 2020
    Live Chat Capability Integrate live chat capability that would allow clients who are logged in WHD to initiate a chat based on the request type for their issue. This would initiate a chat with whatever tech is logged into the Web Help Desk. A couple...
    • 3 Mar 2013 7:22 PM
  • Provide integration with Outlook calendar

    • Open for Voting on 20 Feb 2020
    When a ticket is scheduled and assigned to a tech automatically add the scheduled ticket information into Outlook as an appointment on both the techs and clients calendar.
    • 13 Jul 2013 7:24 PM
  • Paste screenshot or image into ticket

    • Open for Voting on 20 Feb 2020
    We would like users to be able to paste screenshots into a ticket. We want things to be as simple as possible for users and this would save them a couple steps when attaching screenshots.
    • 11 Dec 2013 8:16 PM
  • Multiple clients on one ticket

    • Open for Voting on 20 Feb 2020
    It would be nice for a tech to be able to assign multiple clients to a single ticket.
    • 13 Jun 2013 3:58 PM
  • Customizable Company Business Calendar

    • Open for Voting on 20 Feb 2020
    Although many business have a Mon-Fri work week, the observed holiday/days closed schedule can vary greatly-- i.e., some observe Veterans'/Presidents' Day and others do not. Our research/academic facility has a 6 day Winter Break each December. Currently...
    • 8 Jul 2013 3:23 PM
  • Vacation calendar in Web Help Desk

    • Open for Voting on 20 Feb 2020
    Would like to see a vacation calendar in Web Help Desk that places the Tech in vacation mode automatically.
    • 17 Jan 2014 2:29 PM