Is there an option so that when I click 'Save" or "Save and Email" it will also exit out of the ticket?
Yes you can - sort of...
While you press the 'Save' or 'Save & Email' buttons, hold the SHIFT key on your keyboard, and the ticket will save and exit of out the ticket.
You can also press the 'Save' or 'Save & Email' buttons, hold the ALT key on your keyboard, to automatically create a new ticket after it has been saved.
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