View All Tickets - Forum - Web Help Desk (WHD)

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Web Help Desk (WHD)

Forum View All Tickets

State Not Answered
Replies 1 reply
Subscribers 26 subscribers
Views 325 views
Users 0 members are here

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jkupka 11 months ago

I have just been asked by our VP if there is a way to view ALL tickets contained with in the Web Help Desk system. The only solution I can seem to find is to go to search, leave all fields as they are, and then selecting search again. Is there another way or is this it?

0 pabely 11 months ago

The default display of Tickets will depend on the setting for "Include in My/Group Tickets Filter" within each Status Type. As you normally would not want to see all Closed, Cancelled, Approval Rejected/Completed Tickets, as search would be the best way to get a full list.
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