We have an API that runs through a table of tickets and changes the Status Type ID. I would like to add a note at the same time but am having trouble making the syntax work.
The table is identified from a SQL query and the syntax to change the status is:
{"statustype":{"type":"StatusType","id":3}}
I am assuming I can add to this syntax string, or create a separate one, that will add a note but so far I am not having any success.
I have tried variations of:
{"noteText":"Reinstalled the printer driver. Seems to be working fine now.","statustype":{"type":"StatusType","id":3}
What am I missing?