Community
Community

Find all you need to begin your THWACK journey, including documentation, missions, blogs, community groups, events, and media.
Command Central

Getting Started
MVP Program

MVP Program
Monthly Mission

THWACKcamp: The Mission
Blogs

Community Announcements

Product Blog
Groups

DevOps Discourse

Data Driven

SolarWinds Academy

See All Groups
Events

SolarWinds User Group

THWACKcamp

Bracket Battle
Media Vault

Movies & Mainframes

TechPod

THWACK Tech Tips

THWACK Livecast

SolarWinds Lab Archive

THWACKcamp Archive

See All Media
Products
Products

Find the best place to learn and ask questions about your SolarWinds products.
Observability

Observability Solutions

SolarWinds Observability

Hybrid Cloud Observability
Network Management

Network Performance Monitoring

NetFlow Traffic Analyzer

Network Configuration Manager

IP Address Manager

User Device Tracker

VoIP & Network Quality Manager

Log Analyzer

Engineer's Toolset

Network Topology Mapper

Kiwi CatTools

Kiwi Syslog Server

ipMonitor
Application Management

AppOptics

Loggly

Papertrail

Pingdom

DevOps
IT Security

Access Rights Manager

Identity Monitor

Security Event Manager

Patch Manager

Serv-U FTP & MFT
IT Service Management

SolarWinds Service Desk

Web Help Desk

DameWare Remote Support

DameWare Remote Everywhere

DameWare Mini Remote Control
System Management

Server & Application Monitor

Virtualization Manager

Storage Resource Monitor

Server Configuration Monitor

SolarWinds Backup

Web Performance Monitor
Database Management

Database Performance Analyzer

SQL Sentry

Database Performance Monitor

Task Factory
Content Exchange
Content Exchange

Find downloadable files and templates other users have built and found useful to share with others.
The Orion Platform

Alerts

Custom HTML

Custom Queries

Modern Dashboards

Reports

Scripts
Server & Application Monitor

API Pollers

Application Monitor Templates
Database Performance Analyzer

Custom Alerts

Custom Metrics

Custom Queries
Server Configuration Monitor

Policies

Profiles
Network Performance Monitor

Device Pollers

Universal Device Pollers
Network Configuration Manager

Config Change Scripts

Device Templates

Firmware Upgrade Templates

Policy Documents
SQL Sentry

Advisory Conditions
Web Help Desk

Style Sheets
Resources

Customer Portal
Create individual user accounts for your team, manage your licenses, download your SolarWinds software, create and track support tickets, and more.

Academy
A one-stop-shop for world-class training for SolarWinds products through on-demand videos, and instructor-led classes. All SolarWinds Academy content is included with every software purchase.

Support
Get help when you need it from a world-class support team, available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Partner Portal
Accelerate SolarWinds Partners’ ability to drive digital and IT transformation for customers with powerful tools, resources, and increased profit potential.
Free Tools & Trials
Store

Web Help Desk (WHD)

Forum Error displaying apostrophes

State Not Answered
Replies 11 replies
Subscribers 28 subscribers
Views 1513 views
Users 0 members are here

Options

Related

Error displaying apostrophes

usdptech over 1 year ago

It appears since at least version 12.7.9, that apostrophes are causing display errors for client's names and locations. Has anyone else notices this? Our WHD is on the latest version 12.7.11. We pull all out user data from Active Directory, it is correct there. Anytime we try to manually change the error in WHD, as soon as you save the changes, it just reverts.

' appears to be code for an apostrophe.

Here are some examples:

Notice "Lee's" - it is supposed to be "Lee's"

Here is a client

Parents

0 pabely over 1 year ago

Yes I have seen that but support said I was running an outdated Windows Server release so would not go any further with it, what are you using?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 usdptech over 1 year ago in reply to pabely

Windows Server 2016. You?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 usdptech over 1 year ago in reply to pabely

Windows Server 2016. You?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

0 pabely over 1 year ago in reply to usdptech

I had installed on an old test Windows 2008 R2 machine so they would not help me.

I suggest you log with Support and I would appreciate feedback if they can resolve for you as I still see the same on this test Server.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 percyplant over 1 year ago in reply to pabely

I have the same issue and have submitted a support call with SW.

12.7.11 did not fix it..
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Avadhut.Deshpande over 1 year ago in reply to percyplant

Hi percyplant,

We are working on the this issue and you will hear from us shortly.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 usdptech over 1 year ago in reply to percyplant

Let us know if they have a fix!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.