No more emails to tech on ticket re/assignment after upgrade

I should say that emails to clients/techs when opening, closing or updating a ticket work fine.   It seems to specifically be the assignment/reassignment emails to techs/supervisors don't seem to be working.

This was a problem on the 12.7.8 & 12.7.9 releases but should have been fixed in the 12.7.10 release with the line wrapper.java.additional.19=-Dwhd.12.7.8.not.send.mail.individually=false now being delivered as standard within the configuration file wrapper_template.conf within <webhelpdesk>/bin/warpper/conf folder.

Did you copy a bespoke version back after upgrade for some other custom settings?

This was a problem on the 12.7.8 & 12.7.9 releases but should have been fixed in the 12.7.10 release with the line wrapper.java.additional.19=-Dwhd.12.7.8.not.send.mail.individually=false now being delivered as standard within the configuration file wrapper_template.conf within <webhelpdesk>/bin/warpper/conf folder.

Did you copy a bespoke version back after upgrade for some other custom settings?

Ok thanks for the pointer.   My sysadmin checked the system and said the file didn't exist.    Could be cause of problem?     I'll open a support ticket.   Thanks again.

It should look like this if WHD is installed in the default location on the C: drive.

We are running a Linux appliance.    A search for the text string provided was successful and the problem seems to be resolved.    Thanks for the pointer.

I don't see that file at all - or that path - on our system?

My sysadmin didn't find that path either on our Linux appliance.   He did do a search and found the string in the whd config file.        On our appliance, the file path is /usr/local/webhelpdesk/conf/whd.conf .     He grabbed the original string out of whd.conf.orig.