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Web Help Desk (WHD)

Forum Web Help Desk Service Wont Start

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Web Help Desk Service Wont Start

PMcLean over 1 year ago

I tried to add a certificate using Portecle (a PKCS12 keystore) and ever since then I have not been able to start the Web Help Desk service.

Can someone help me to get this up and running again?

0 pabely over 1 year ago

Restore the original keystore file, if you did not have one before delete and WHD will create an empty default one but should start up again.
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0 PMcLean over 1 year ago in reply to pabely

Ok that worked thank you. I think it didn't work because my certificate had a key size of 4096. I re-issued a 2048 certificate and it seems to like it better.
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0 pabely over 1 year ago in reply to PMcLean

Interesting, do you mean creating the Private key? Using the Portecle tool it defaults to 2048 bytes? I know you specify the size if you are on Linux and are using keytool.
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