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Forum Ticket status no longer available in bulk action

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Ticket status no longer available in bulk action

rickstevens over 1 year ago

Hi - We've just upgraded to version 12.7.9, and a couple of statuses that were available to select in a ticket bulk action are no longer there.

They are the 'Needs Approval Status Type', and the 'Approved Status type' in our change process.

I used to be able to toggle these manually outside of the approvals process using the ticket bulk actions, but they're not there since the upgrade. Has anyone else had this issue?

many thanks

Rick

0 rickstevens over 1 year ago in reply to pabely

Hi - I havent as yet, thought I'd post in here first, but I'll raise a support ticket to see if its a bug
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0 pabely over 1 year ago

Hi Rick,

Just tried on my test WHD12.7.10 + Hot Fix 1 system and it appears to be the same.

I have not heard of this before, have you contacted support to see if this is by design or bug?
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0 pabely over 1 year ago in reply to rickstevens

Thinking about this, you cannot select any of the special Approval Statuses normally through a Ticket update so you should not be able via a bulk Action either.

It should be due to the fact that you have selected a Request Type which is linked to an Approval Process that it gets triggered only.

Thus I think this was a bug which has now been resolved.
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0 rickstevens over 1 year ago in reply to pabely

I've raised a support ticket to check whether its a bug or whether they've resolved a bug. It was a very useful 'bug' for me though.
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0 pabely over 1 year ago in reply to rickstevens

Interesting concept, Either Request Types are linked to Approvals or not. If you want to discuss offline I have sent a friend request.
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