cannot open the file from attachments (tickets)
WHD version, are you using HTTPS or HTTP, is this from an E-Mail link? Is the user a registered Client on WHD?
It's HTTPS with a red line.
our version is 12.7.9 - Build #12.7.9.8603
yes, it's registered under the client.
actually, when I open the attachment from the ticket, it shows like a picture as I shared
psbexcvm01:8081/.../download
after restarted, still cant opens it.
What browser type are you using? IE, Edge, Chrome, Firefox etc
chrome.
you want me to try another browser type?
i already try another browser just now but still got the same result
Yes but not IE, not supported anymore.
I don't know how much control you have but you could try changing the registration of the DNS Servername in Setup > General > Option > DNS Servername to the actual IP address of the Server to see if that makes a difference.
Would require a restart of WHD Services again.
ok. let me do it tomorrow morning.
will let you know the results.
OK, are you actually in the country stated in your username ie late evening now for you?
Hi
its working now after i chnged the actual IP.. thankss
Great, pleased this is again Ok for you now.
