cannot open the file from attachments (tickets)
WHD version, are you using HTTPS or HTTP, is this from an E-Mail link? Is the user a registered Client on WHD?
It's HTTPS with a red line.
our version is 12.7.9 - Build #12.7.9.8603
yes, it's registered under the client.
actually, when I open the attachment from the ticket, it shows like a picture as I shared
psbexcvm01:8081/.../download
The 8081 Port signifies HTTP Port, do you force HTTPS within Setup > General > Server Options > redirect HTTP Request to HTTPS ?
Is the machine psbexcvm01 resolvable from the Client machine ?
this is setting
No sure..
In that setup screen toggle on the Redirect HTTP Requests to HTTPS.
Within Setup > General > Options > Force HTTPS = Always
i already click it
Then perhaps it is the server name it has an issue with. On the Client machine if you bring up the command prompt, can you "ping psbexcvm01" ?
i tried again to open but still cant open it
yes can ping.
its our server
will it be possible the problem is SSL or something?
