Web Help Desk API - Working Qualifiers for Ticket and Note queries in 2022


I have a similar question as the thread over here: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/28386/rest-api-qualifier-values/32958#32958

Specifically I'm trying to use qualifiers for the Tickets endpoint and TicketNotes endpoint. The TicketNotes endpoint isn't listed as supported, so that one is understandable.

For the Tickets endpoint, I find that for the vast majority of the listed qualifiers I end up returning a server 500 error and a "That's an error." message. I've experimented with only using listed fields in the guide, with returned fields from the single ticket detail, and using the list I linked above. Almost all qualifiers built this way return that error 500.

Example: (subject like '*') returns the latest 25 tickets as expected. (detail like '*') throws a 500 error.

This is in addition to multiple undocumented attributes being used in the example boxes for qualifiers in the guide. I only found out I need to use clientTech.clientId to filter by tech id by double checking all the example boxes. And I still don't understand statustype.listFilterType as it seems to only work to filter open tickets and no other status types and again, only shows up in example boxes. This has left me pretty lost as to what this api actually looks like qualifier wise.

Does anyone have an up-to-date guide or list of working qualifiers to search tickets by?

  • Hi Nicholas,

    Thanks for reaching out with the issue.

    I have shared it with the Engineering team for exploring possible solution.

    Avadhut Deshpande

    PM Team

  • I'm gonna drop this here incase anyone comes by later with the same question.

    There are in fact a bunch of undocumented qualifiers. The ones in the link I posted mostly don't work.

    However, after chatting with folks at solar winds over email for a while, the following qualifiers DO work.

    Ticket Subject ->
     (subject like '*Test Subject text*')

    Ticket Request Detail -> 
    (questionText like '*test Request Detail text*')

    Ticket Note -> 
    (technotes.noteText like '*Test note text*')

    All of these need to hit the 'Tickets' endpoint to work. The statusTypeId qualifier also works, as mentioned in the docs.


    I will still recommend adding these to the guide so folks like me don't end up on a journey trying to use the API.