Hi,
We have set up a Custom Field called Action Date that we can specify a specific date in. I'm trying to search for tickets in the API for all tickets that have that Action Date on the specified date.
I can bring up the list of tickets that have the option to input the action date using
https://localhost/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets/?qualifier=(customFields.definitionId %3D '18') &{{tech api key}}
but I'm trying specifically to call the tickets that have the specified date of 11-2-2022. I have 2 tickets set as that in the custom field.
I have tried this and many other variations but everything is turning up 500 internal server error. I'm positive I don't have the right qualifier for the restValue but I can't figure out how to format it and I've searched through the forum with little luck.
https://localhost/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets/?qualifier=((customFields.definitionId %3D '18') and (customFields.restValue %3D '2022-11-02T00:00:00Z')) &{{tech api key}}
I'm even having trouble trying to call a ticket on Due Date so if anybody could help with that too.