Word wrap issue in 12.7.10 again

Similar to a previous hotfix needed in 12.7.1, I upgraded yesterday from 12.7.8 to 12.7.10 and now I'm seeing the Word wrapping issue in the ticket Request Detail field issue that was fixed in hotfix HF:

SolarWinds Web Help Desk Hot Fix (WHD-3817 and WHD-3816)

This hot fix resolves the following issues:

* Word wrapping in the ticket Request Detail field

I'll open a ticket on this as well, but I didn't know if anyone else on 12.7.10 has seen any word wrap issues as well yet. 12.7.10 to fix our OAuth email issues, but now we have the word wrap issues

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  • I do have a backup of the previous whd-web.jar file from 12.7.8, which has the Resources folder with 4 bb_config....xml files (bb_config.xml, bb_config_email.xml, bb_config_fo.xml, bb_config_text.xml). I may try later tonight shutting down WHD and import those 4 files into the current 12.7.10 whd-web.jar file and restart WHD and see what happens.