Word wrap issue in 12.7.10 again

Are you able to show us an example to I can verify again a WHD12.7.10 installation I have?

See below. I think this used to be something you could adjust in the bb_code.xml under the whd-web.jar file, but I can't find bb_code.xml within whd-web.jar anymore, so I don't know if it's deprecated. We also have problems with YouTube videos not showing correctly now, although I'd rather just have the URL appear and not the video window.

Just tried to reproduce wordwrap issue but could not, this has just come from a normal Tech Note update or was cut/paste form say Word?

I do remember issue with YouTube links, it was a while ago, I will have to do some research on that one on some of our old Support Tickets

This word wrap issue is happening on all ticket Tech Notes, even the ones we are just typing normally (not pasting from elsewhere). Since this was an upgrade from 12.7.8, I suspect something related to bb_code.xml, but I can't find that in the whd-web.jar file anymore like I used to.

I do have a backup of the previous whd-web.jar file from 12.7.8, which has the Resources folder with 4 bb_config....xml files (bb_config.xml, bb_config_email.xml, bb_config_fo.xml, bb_config_text.xml). I may try later tonight shutting down WHD and import those 4 files into the current 12.7.10 whd-web.jar file and restart WHD and see what happens.

I do have a backup of the previous whd-web.jar file from 12.7.8, which has the Resources folder with 4 bb_config....xml files (bb_config.xml, bb_config_email.xml, bb_config_fo.xml, bb_config_text.xml). I may try later tonight shutting down WHD and import those 4 files into the current 12.7.10 whd-web.jar file and restart WHD and see what happens.

This is what we used to do https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/17376/whd-video-in-notes but it maybe different now

Thank you - yes, that's the bb_code.xml I'm referencing, but in 12.7.10 the bb_code.xml files were removed completely from the whd-web.jar file that was in that version upgrade. So I will try to add them back manually to that whd-web.jar file and see if that fixes it or not.

Not sure that will work but will be interested to know either way.

That did not work, so I uploaded diagnostic files to Solarwinds support and I'm waiting for more assistance.

Did they respond yet?

Yes, they started a ticket with me but so far no answers. Am I the only one seeing this issue? I'm running it on a Windows server, and this was an upgrade, not a new install, so I don't know if leftover files from previous versions are causing this or not.

I can reproduce the wordwrap if I hover over the Ticket Note and it expands for me but not otherwise because it truncates the Note Description with a ...

It sounds like you have the same issue then. In your ticket view, if you edit the column set and choose "Display Full Text in Request and Notes", then you would have a similar view to me, and see the wordwrap issue without having to hover.

Yes appears to be the same as you, sorry I have have that ""Display Full Text in Request and Notes" set, always the hover help expansion as it is too much with lost of columns.

Let me play with the settings a little more.

Maybe someday they will release new versions without old bugs.  One can hope.  Seems like every version has something.  Their code control must be horrible.