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Web Help Desk - Multiple Organizations

ccnw

Is anyone using Web help Desk with Multiple organizations?  We are hoping to use our WHD for our IT department, as well as our public safety and facilities

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    Definitely, we have customers with multiple installations servicing different departments & companies as well as one big installation servicing different areas of the business.

    The big question of what to do is always do you want Tech Admins to have access everywhere with an install, for some with HR involved it is definitely no. Sometimes the needs of different departments forces separate installations ie separate Request Types, processes and custom fields required.

  • 0 in reply to pabely

    ok, If we werent worried about Tech Admins having access to other departments, what are our next steps to setting up these departments in our system?

  • 0 in reply to ccnw

    Would your end users be accessing WHD via the Client Interface or just via E-Mail?

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