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Error upgrading to latest version 12.7.9

FormerMember
FormerMember

Trying to upgrade web help desk from version 12.7.8 - Build #12.7.8.8471-HF2 to 12.7.9 and I'm running into an error when executing the 12.7.9 executable I've never had before. Tried downloading the executable multiple times. Error below, any ideas?

Fatal Application Error

This Application has Unexpectedly Quit

Invocation of this Java Application has caused an
Invocation TargetException. This application will now exit. (LAX)

Deatils...

Flexeraaxf$aaa: Windows DLL failed to load
  at Flexeraaxf.af(Unknown Source)
  at Flexeraaxf.aa(Unknown Source)
  at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
  at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
  at com.zerog.ia.installer.Main.main(Unknown Source)
  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
  at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.base/java.lang.reflect.Method.invoke(Method.java:566)
  at com.zerog.lax.LAX.launch(Unknown Source)
  at com.zerog.lax.LAX.main(Unknown Source)

Parents Reply
  • Hot off the press WHD12.7.10 seems to have been released on Portal but Release Notes & Install / Upgrade Guide still point to the 12.7.9 versions so cannot confirm 100% if this release supports Windows Server 2022 or not currently. Hopefully SW can update their web site links quite quickly.

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