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Error upgrading to latest version 12.7.9

FormerMember
FormerMember

Trying to upgrade web help desk from version 12.7.8 - Build #12.7.8.8471-HF2 to 12.7.9 and I'm running into an error when executing the 12.7.9 executable I've never had before. Tried downloading the executable multiple times. Error below, any ideas?

Fatal Application Error

This Application has Unexpectedly Quit

Invocation of this Java Application has caused an
Invocation TargetException. This application will now exit. (LAX)

Deatils...

Flexeraaxf$aaa: Windows DLL failed to load
  at Flexeraaxf.af(Unknown Source)
  at Flexeraaxf.aa(Unknown Source)
  at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
  at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
  at com.zerog.ia.installer.Main.main(Unknown Source)
  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
  at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.base/java.lang.reflect.Method.invoke(Method.java:566)
  at com.zerog.lax.LAX.launch(Unknown Source)
  at com.zerog.lax.LAX.main(Unknown Source)

Parents Reply
  • Add the following parameter to the System Environment Variables:

    JAVA_TOOL_OPTIONS= "-Dos.name=Windows Server 2016" 
     (make sure and include the quotation marks as they are written in the Parameters value).

    This should resolve your issue.

    Then bring up a new administrator command prompt. Run the installer from there.

    After installed, remember to remove the variable again.

    USE AT YOUR OWN RISK !!

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