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Error upgrading to latest version 12.7.9

Trying to upgrade web help desk from version 12.7.8 - Build # to 12.7.9 and I'm running into an error when executing the 12.7.9 executable I've never had before. Tried downloading the executable multiple times. Error below, any ideas?

Fatal Application Error

This Application has Unexpectedly Quit

Invocation of this Java Application has caused an
Invocation TargetException. This application will now exit. (LAX)


Flexeraaxf$aaa: Windows DLL failed to load
  at Source)
  at Flexeraaxf.aa(Unknown Source)
  at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
  at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
  at com.zerog.ia.installer.Main.main(Unknown Source)
  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(
  at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(
  at java.base/java.lang.reflect.Method.invoke(
  at com.zerog.lax.LAX.launch(Unknown Source)
  at com.zerog.lax.LAX.main(Unknown Source)