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WHD Error Message

Hi Brain trust,

We are encountering a number of errors showing up in random areas of our WHD instance after updating to version 12.7.9 to get the tech assignment email working; a much needed feature for our techs.

There are certain areas of WHD that is throwing a "We're sorry, an unexpected error occurred, please contact administrator" (see screenshot below/attached) and would like assistance in identifying this issue.

This is happening when you go into:

  • Setup -> E-Mail -> Incoming Mail Accounts -> E-Mail History -> click on the number of messages processed.
  • Messages -> Click on the X to dismiss a message
  • Assets -> Advanced Search -> Client -> is -> enter client (error message is thrown inside the client name field

There might be other areas where it might be throwing those type of errors.

Any help is greatly appreciated.

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