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WHD Error Message

Hi Brain trust,

We are encountering a number of errors showing up in random areas of our WHD instance after updating to version 12.7.9 to get the tech assignment email working; a much needed feature for our techs.

There are certain areas of WHD that is throwing a "We're sorry, an unexpected error occurred, please contact administrator" (see screenshot below/attached) and would like assistance in identifying this issue.

This is happening when you go into:

  • Setup -> E-Mail -> Incoming Mail Accounts -> E-Mail History -> click on the number of messages processed.
  • Messages -> Click on the X to dismiss a message
  • Assets -> Advanced Search -> Client -> is -> enter client (error message is thrown inside the client name field

There might be other areas where it might be throwing those type of errors.

Any help is greatly appreciated.

Parents
  • I would enable debug for logs and then see what the logs say when it happens again.

  • Hi @percyplant,

    I've enabled debug mode, and attempted to go where it triggers the issue, all I see in whd.log are a bunch of the following:

    2022-08-13 16:31:49.928 [https-jsse-nio-443-exec-5] ERROR c.s.whd.service.impl.CsrfServiceImpl - Param /helpdesk/WebObjects/Helpdesk.woa/wo/111.7.39.0.0.0.0.2.1.0.0.7.1.3.0.0.3.0.1.1.3.1.1?12,9 not allowed in request {} 12,9
    2022-08-13 16:31:49.928 [https-jsse-nio-443-exec-5] ERROR com.macsdesign.whd.ui.Application - Application.handleException(): com.webobjects.foundation.NSForwardException [java.lang.UnsupportedOperationException] operation not allowed:java.lang.UnsupportedOperationException: operation not allowed
    com.webobjects.foundation.NSForwardException: java.lang.UnsupportedOperationException: operation not allowed
    ...
    2022-08-13 16:31:49.960 [https-jsse-nio-443-exec-5] ERROR com.macsdesign.whd.ui.Application - UNHANDLED EXCEPTION:
    java.lang.UnsupportedOperationException: operation not allowed

    I could not find any other discerning information in the logs.

    Thanks,
    Nuno C.

Reply
  • Hi @percyplant,

    I've enabled debug mode, and attempted to go where it triggers the issue, all I see in whd.log are a bunch of the following:

    2022-08-13 16:31:49.928 [https-jsse-nio-443-exec-5] ERROR c.s.whd.service.impl.CsrfServiceImpl - Param /helpdesk/WebObjects/Helpdesk.woa/wo/111.7.39.0.0.0.0.2.1.0.0.7.1.3.0.0.3.0.1.1.3.1.1?12,9 not allowed in request {} 12,9
    2022-08-13 16:31:49.928 [https-jsse-nio-443-exec-5] ERROR com.macsdesign.whd.ui.Application - Application.handleException(): com.webobjects.foundation.NSForwardException [java.lang.UnsupportedOperationException] operation not allowed:java.lang.UnsupportedOperationException: operation not allowed
    com.webobjects.foundation.NSForwardException: java.lang.UnsupportedOperationException: operation not allowed
    ...
    2022-08-13 16:31:49.960 [https-jsse-nio-443-exec-5] ERROR com.macsdesign.whd.ui.Application - UNHANDLED EXCEPTION:
    java.lang.UnsupportedOperationException: operation not allowed

    I could not find any other discerning information in the logs.

    Thanks,
    Nuno C.

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