This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error Message when Saving ticket

I had a user get this error message when submitting a ticket. This has occurred recently also but thought it was resolved. Any idea why this is happening and how stop getting this message going forward ?

Parents Reply Children
  • There is a know issue where if you delete a Request Type that action rules using the 'any of' logic still try to process deleted Request Types. Therefore clear the entries for 'any of' save and then re-select you choices and then save again.

    Best to upgrade to the latest version too.