I created a new status type called ITSR-Internal Review. Upon changing the status type of a ticket to ITSR-Internal Review, the ticket is removed from the user's queue but can still be found when searching by status type, and is still assigned to the user. How can I stop this from happening? I want the ticket to stay in the user's queue.
Here are the settings for the status type:
We do not have any action rules set, nor do we have tech groups. The user has full admin permissions in WHD, and is not assigned to a tech group or location group.
Thanks for your time and assistance on this!