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Web Help Desk (WHD)

Forum Techs not receiving email notifications

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Techs not receiving email notifications

DBoyd over 1 year ago

Since my company upgraded to WHD version 12.7.8 Hot Fix 1, our Techs no longer receive email notifications when a ticket is assigned to them. Have others experienced this issue? Is there a fix?

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0 dafarrell over 1 year ago

It is a bug in the latest version. There is a workaround: support.solarwinds.com/.../WHD-12-7-8-no-longer-sends-emails-for-other-Techs-in-the-CC-BCC-fields
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0 dafarrell over 1 year ago

It is a bug in the latest version. There is a workaround: support.solarwinds.com/.../WHD-12-7-8-no-longer-sends-emails-for-other-Techs-in-the-CC-BCC-fields
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