Techs not receiving email notifications - Forum - Web Help Desk (WHD) - THWACK

Forum Techs not receiving email notifications

State Not Answered
Replies 2 replies
Subscribers 19 subscribers
Views 231 views
Users 0 members are here

Options

DBoyd 30 days ago

Since my company upgraded to WHD version 12.7.8 Hot Fix 1, our Techs no longer receive email notifications when a ticket is assigned to them. Have others experienced this issue? Is there a fix?

0 dafarrell 29 days ago

It is a bug in the latest version. There is a workaround: support.solarwinds.com/.../WHD-12-7-8-no-longer-sends-emails-for-other-Techs-in-the-CC-BCC-fields
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 pabely 9 days ago

Make sure you update to HotFix 2 as well.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^© online community. More than 180,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.