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Is there any visual indication of parent-child ticket association?

vsantos

Aside from going into the ticket history, is there any indication of a ticket being linked into a parent ticket?  thank you

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    If you use Tasks to create child ticket you can add the 'Task' field to your column set.

    I've had to used the WHD API to populate a custom field with the value of the parent ticket number to show that it's linked. Arrr!

    Maybe a feature request with SW could be a solution for you.

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  • 0

    If you use Tasks to create child ticket you can add the 'Task' field to your column set.

    I've had to used the WHD API to populate a custom field with the value of the parent ticket number to show that it's linked. Arrr!

    Maybe a feature request with SW could be a solution for you.

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