Aside from going into the ticket history, is there any indication of a ticket being linked into a parent ticket? thank you
If you use Tasks to create child ticket you can add the 'Task' field to your column set.
I've had to used the WHD API to populate a custom field with the value of the parent ticket number to show…
Please check your subscription type
In our case we use the Request Detail as our Parent-child indicator
Thanks hopefully there's a better way
You're welcome!
I've had to used the WHD API to populate a custom field with the value of the parent ticket number to show that it's linked. Arrr!
Maybe a feature request with SW could be a solution for you.
