WHD prompting for sign in when opening files

Question

Hi all, I have strange issue where WHD always prompts me to sign in again when opening a image or file in a ticket. Any clues as to what would cause this would be appreciated.

percyplant · Answer

are you using the same URl for each session / link? 
 for example your tech is using https://helpdesk:8443 or 127.0.0.1:8443, but your links to images are https://helpdesk.company.com:8443 
 Check your Setup - General - Options - Server DNS Name . 
 or... 
 Check your SSL certificates are valid and in-date for your WHD URL. 
 or.. 
 For earlier versions of the WHD (e.g. 12.5.2) there was a option under Setup - General - Authentication - R equire Authentication on External Hyperlinks 
 
 For later versions of WHD this option was always on as default, and was removed from the Authentication section of the GUI . 
 If you have an earlier version ensure that this is ticked. 
 
 If it's not these, then it might be a bug, depending on the version of WHD....as a upgrade might be needed.