Is there a portal for clients?

Thanks, but I'm not exactly getting the menu you are talking about. Once I go to my profile icon, it only has "switched to client account" which is fine but still does not give a portal to review all previous historical tickets for me (as the client). it directly goes to a form to create a new ticket. Am I missing anything? 

I'm curious. We may be talking about different products!

Can you share a screenshot of what you're seeing? Can you also confirm you're in the SolarWinds Service Desk? (and not the Web Help Desk)

yes, I am talking about Web Help Desk. 

I see! Here's a link to the WHD forum. 

I apologize for the confusion. Good luck!

https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum 

Did you get an answer to this when using WHD?

Hey Phanx

    I currently use webhelp desk in my environment. If you switch to the client side where they log in. If they log into the system like they are submitting a ticket. on the top there is a tab that says history that they can access. 

Hey Phanx

    I currently use webhelp desk in my environment. If you switch to the client side where they log in. If they log into the system like they are submitting a ticket. on the top there is a tab that says history that they can access.