Web Help Desk (WHD)

Forum Is there a portal for clients?

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Is there a portal for clients?

Phanx over 1 year ago

Hi,

I wonder how users can log in to the portal to see all their open/pending tickets in a list/page, similar to what Techs would see?

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SPSDude over 1 year ago +1 suggested

There is!

To simulate it, you can open it by clicking on your profile in the top right, then click "Go to Portal View"

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0 Phanx over 1 year ago

Thanks, but I'm not exactly getting the menu you are talking about. Once I go to my profile icon, it only has "switched to client account" which is fine but still does not give a portal to review all previous historical tickets for me (as the client). it directly goes to a form to create a new ticket. Am I missing anything?
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0 SPSDude over 1 year ago in reply to Phanx

I'm curious. We may be talking about different products!

Can you share a screenshot of what you're seeing? Can you also confirm you're in the SolarWinds Service Desk? (and not the Web Help Desk)
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0 Phanx over 1 year ago in reply to SPSDude

yes, I am talking about Web Help Desk.
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0 SPSDude over 1 year ago in reply to Phanx

I see! Here's a link to the WHD forum.

I apologize for the confusion. Good luck!

https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum
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0 SPSDude over 1 year ago in reply to Phanx

I see! Here's a link to the WHD forum.

I apologize for the confusion. Good luck!

https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum
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